We appreciate your interest in placing an order with us! If you're experiencing payment issues, here are some common errors and how to resolve them:
🔹 Payment Declined – Check with your bank to ensure your card has sufficient funds and is authorized for online transactions.
🔹 Incorrect Billing Information – Make sure your billing address and card details match what’s on file with your bank.
🔹 Card Not Supported – We accept most major credit/debit cards, but some Visa Debit cards may not be compatible. Try using a different card or payment method.
🔹 Transaction blocked by the Bank – Some banks may flag online purchases as suspicious. Contact your bank to authorize the transaction.
🔹 Technical Issues – Clear your browser cache or try using a different browser or device.
If you still need assistance, please contact us - we’re happy to help!
How to Contact Us:
📩 Submit a Ticket: https://longevitynutritionals.zendesk.com/hc/en-us/requests/new
📞 Call or Text: +1 888-884-9895 (Toll-free in the USA and Canada)
💬 Live Chat: Available Monday to Sunday, 9 AM – 10 PM PST